Return & Refund Policy

We roast every order fresh, and we want you to love it. If anything isn't right, here's how we'll fix it.

Our Satisfaction Guarantee

If you're not happy with your coffee — even after opening and brewing it — contact us within 7 days of delivery and we'll make it right with a replacement, store credit, or full refund, your choice. No need to ship anything back.

Damaged, Defective, or Wrong Orders

If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — whichever you prefer. You keep or discard the original; no return shipping required.

How to Request a Refund

1. Email us at hello@getraro.com within 7 days of delivery.
2. Include your order number, and for damaged or incorrect orders, a photo.
3. We'll respond within 1–2 business days with your resolution.

Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank.

What We Can't Cover

- Requests made more than 7 days after delivery
- Orders shipped to an incorrect address provided at checkout
- Coffee damaged by improper storage after delivery (e.g., left in heat or humidity)
- Delays caused by the carrier once the package is marked delivered — but reach out anyway; if a package is lost in transit, we'll work with FedEx and make sure you're taken care of

Cancellations & Address Changes

Because we roast and ship quickly, we can only cancel or edit an order before it ships. Contact us as soon as possible and we'll do our best.

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Questions? Email hello@getraro.com — a real person will get back to you within 1–2 business days.