Shipping Policy

All orders are roasted, packed, and shipped from our roastery in Miami, Florida.

Where We Ship

We currently ship to the 48 contiguous U.S. states and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or military (APO/FPO/DPO) addresses at this time.

Processing Time

Orders are packed and handed to FedEx within 1–2 business days. Orders placed with expedited shipping (FedEx 2Day®) are prioritized and ship the next business day. Orders placed on weekends or holidays begin processing the next business day.

Shipping Options & Transit Times

Shipping rates are calculated at checkout based on your address and order weight. We ship via FedEx:

ServiceEstimated Transit TimeFedEx Home Delivery® / FedEx Ground®1–5 business daysFedEx 2Day®2 business days

Because we ship from Miami, orders to the Southeast typically arrive in 1–2 business days with standard shipping, while West Coast deliveries may take up to 5 business days. Transit times are estimates provided by FedEx and are not guaranteed. Processing time is additional to transit time.

Order Tracking

You'll receive a confirmation email when your order is placed and a shipping notification with a FedEx tracking number as soon as your order ships. Please allow up to 24 hours for tracking to update.

Delays, Lost & Damaged Packages

Once your order is handed to FedEx, delivery is in the carrier's hands, and we can't be responsible for carrier delays or delivery exceptions. That said, if your package appears lost, stuck, or arrives damaged, email us at hello@getraro.com within 7 days and we'll work with FedEx to resolve it — see our Return & Refund Policy for details.

If a package is returned to us because of an incorrect or incomplete address provided at checkout, we'll contact you; reshipping costs are the customer's responsibility.

Incorrect Address or Order Changes

We move fast — if you need to change your shipping address or edit an order, email us at hello@getraro.com as soon as possible. We can only make changes before the order ships.

Questions about shipping? Contact us at hello@getraro.com or (786) 929-9744.