Shipping Policy

All orders are roasted, packed, and shipped from our roastery in Miami, Florida.

Where We Ship

We currently ship to the 48 contiguous U.S. states and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or military (APO/FPO/DPO) addresses at this time.

Processing Time

We ship on Tuesdays, Wednesdays, and Thursdays. Your order is packed and goes out on the next scheduled shipping day. Orders placed on a Thursday afternoon, over the weekend, or on a holiday will ship the following business day.

Shipping Options & Transit Times

Shipping is a flat $9 on every order. Orders over $60 ship free.

We ship via major national carriers — most orders travel with UPS. Once your order leaves our roastery, delivery takes up to 3 business days. Orders to the Southeast typically arrive faster given our Miami location. Transit times are carrier estimates and are not guaranteed. Processing time is additional to transit time.

Order Tracking

You'll receive a confirmation email when your order is placed and a shipping notification with a tracking number as soon as your order ships. Please allow up to 24 hours for tracking to update.

Delays, Lost & Damaged Packages

Once your order is handed to the carrier, delivery is in their hands, and we can't be responsible for carrier delays or delivery exceptions. That said, if your package appears lost, stuck, or arrives damaged, email us at hello@getraro.com within 7 days and we'll work with the carrier to resolve it — see our Return & Refund Policy for details.

If a package is returned to us because of an incorrect or incomplete address provided at checkout, we'll contact you; reshipping costs are the customer's responsibility.

Incorrect Address or Order Changes

We move fast — if you need to change your shipping address or edit an order, email us at hello@getraro.com as soon as possible. We can only make changes before the order ships.

Questions about shipping? Contact us at hello@getraro.com or (786) 929-9744.